Way of the Gun operates on a very simple Business Motto:
Provide a good product at a good price and treat people right.
In order for Way of the Gun to provide good products and services at good prices with perfect customer service, we must have to have good employees and have good companies manufacture our gear. Good employees don’t work at a discount or on sale and neither do manufacturers. Way of the Gun is unable to discount or put on sale our quality in products and service. We hope you understand and appreciate our commitment to you. The value in doing business with Way of the Gun is that EVERY CUSTOMER will receive same good products at the same good prices with excellent customer service, EVERYDAY.
If you need to exchange a product for a different size or model it must be returned to us in new and unused condition in the original and undamaged packaging. Once we receive it we will issue store credit to your account and you may then order another size or item.
We strive to provide excellent customer service at Way of the Gun. In the event that you decide you do not want a product that you ordered - refunds may be processed minus a 10% restocking fee (cost of shipping/handling and credit card fees). The amount of purchase minus the 10% restocking fee will be applied after we receive the item in new un-opened condition. Customer is responsible for return shipping costs.
Refunds may be processed if there is a defect in the product and you do not wish to exchange. We will cover the shipping costs for all defective products returned for refunds/exchanges or if an incorrect produce was received. We do want your feedback, so any pictures or details are greatly appreciated.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund a little quicker. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We ship through the United States Postal Service. We currently only ship to US addresses.